Privacy Policy

1. Introduction

Welcome to Sunrise Gardens Hotel Kehancha. We value your privacy and are committed to protecting your personal data. This policy outlines how we handle your information when you visit our website, book a room, or use our dining services.

2. Data We Collect

We collect information to provide better services to our guests, including:

• Identity Data: Name, National ID/Passport number, and gender.
• Contact Data: Email address, phone number, and physical address.
• Transaction Data: Details about payments (M-Pesa/Card) and bookings.
• Special Requests: Dietary requirements or accessibility needs for your stay.

3. How We Use Your Data

Your information is used to:

• Process and confirm your room or restaurant reservations.
• Comply with Kenyan legal requirements regarding guest registration.
• Improve our services based on your feedback.
• Send promotional offers (only if you opt-in).

4. Data Security

We implement industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We do not sell your data to third parties.

5. Your Rights

Under the Kenya Data Protection Act (2019), you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact our management team.